InformationWeek - White Paper Library

The Forrester Wave�: Complex Event Processing (CEP) Platforms, Q3 2009

Mon, 14 Dec 2009 12:00:00 EST

Forrester Research, Inc. has named the Progress Apama complex event processing (CEP) platform as a standout leader in "The Forrester Wave: Complex Event Processing Platforms, Q3 2009"(August 2009) Report. In this detailed review of products, the Apama platform received the top score in current offering and market presence.

According to the report: "Progress Apama earned high marks for its event processing features, its development tools, and its business end-user tools, propelling it into its position as a Leader.

The Forrester Research report evaluated the strengths and weaknesses of nine CEP platform vendors based on a comprehensive set of evaluation criteria. The report found that the Progress Apama platform both: [exhibited] across-the-board strength in runtime architecture, platform administration, CEP features, and tools for developers, and [demonstrates] market maturity by earning sterling strategy scores for their planned enhancements, licensing options, and pricing transparency.

The Forrester report defines CEP platform software as software that can detect patterns of events (and expected events that didnt occur) by filtering, correlating, contextualizing, and analyzing data captured from disparate live data sources to respond as defined using the platforms development tools. Download the full copy of "The Forrester Wave: Complex Event Processing (CEP) Platforms, Q3 2009" now.

Overtaken by Events? The Quest for Operational Responsiveness. A survey of Global Energy, Telecoms, and Logistics Businesses

Sat, 12 Dec 2009 12:00:00 EST

Operational responsiveness is the ability of business processes and systems to respond to changing conditions and customer interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk. The survey identified a number of key pointers as to why businesses would be keener than ever to improve how they respond operationally including:

• 91% of the respondents said they are trying to act in a    more personal one-to-one manner with their customers.
• 74% reported that such areas as digital market channels,    mobile platforms, and social channels have caused a significant increase in the flow of information into and through their businesses.
• 70% of the businesses surveyed said that it would be an advantage to be able to price    their products based on dynamic factors, in response to intra-day changes, such as    changes in competitor prices/activity.
• Operational incidents can be costly: 82% of companies surveyed have to continuously    monitor processes to try to prevent them happening.
• 72% said their business processes take too long, and they need to shorten them.

Businesses want to respond quickly and more accurately to business events at the operational and business planning level. Real-time information delivery is seen as an important contributor and has a role in three key areas:

• Monitoring KPIs
• Automatically alerting end users when certain conditions occur
• Automating response processes

Download the survey now.

IDC Report: Complex Event Processing Opportunity Analysis and Assessment of Key Products

Sat, 12 Dec 2009 12:00:00 EST

Read this excerpt of the 2009 IDC study by Maureen Fleming and Jeff Silverstein looking at complex event processing. The excerpt includes IDC opinion on the market for CEP, what defines CEP and independently profiles Progress Apama, which was ranked "Top CEP Innovator" in the report.

Event Processing in Transport and Logistics: Business Transformation through Real-time Response

Sat, 12 Dec 2009 12:00:00 EST

In the transport and logistics market where timing is critical, a matter of minutes can make or break a performance-based contract. Your success will depend on your organizations ability to visualize, monitor and act on internal events and external events that effect your operations.

In this white paper, Progress Apamas David Olson reveals the four trends that deserve attention because they are where managing business events can have an impact:

Consolidation
Cost Savings
Greening
Performance-based logistics

Learn more about the four important trends, and about the technology that is up to the challenge of managing business events in todays complex transport and logistics environment.

Leverage Operational Responsiveness to Increase Customer Satisfaction

Sat, 12 Dec 2009 12:00:00 EST

Beat the competition by responding immediately to customer actions through operational responsiveness.
Operational responsiveness is the ability of business processes and systems to respond to changing conditions and client interactions as they occur, enabling business leaders to capitalize on opportunities, drive greater efficiencies, and reduce risk.
Download this whitepaper to learn how to incorporate operational responsiveness into business technology and to increase satisfaction through better responsiveness across your business.

The Bottom Line on Asset Availability

Fri, 11 Dec 2009 11:25:00 EST

Keeping your plant assets up and running is crucial to productivity and profit, but most facilities dont really know if they are running at peak efficiency. A 1 % improvement in plant availability means 3 1/2 more days of operation per year. Watch a recorded webcast on "The Bottom Line on Asset Availability'' to learn how to achieve that kind of improvement in asset availability and how that improvement can translate into a safer and more efficient plant. Watch this recorded webast to:

Hear from Bob Parker, IDC Manufacturing Insights, on the need for asset intensive industries to improve asset productivity. He examined the importance of improving return on asset performance and how better asset management contributes to substantial improvement.

Learn how an integrated solution of enterprise asset management and enterprise content management ensures the smooth, compliant and profitable running of organizations by giving maintenance workers the right information the first time to maximize productivity and uptime.

Risk Management: The Role of Technology

Fri, 11 Dec 2009 00:00:00 EST

How did the financial services industry collectively get to where it is today, with politicians making examples of every bonus, and regulators threatening new restrictions on everything from executive pay to flash orders?

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1210 - BlackRock's Top Lessons from the Credit Crisis

Fri, 11 Dec 2009 00:00:00 EST

In this video, BlackRocks CIO Tom Fortin sheds light on why Wall Street firms had trouble valuing complex debt securities.

Google Goggles

Fri, 11 Dec 2009 00:00:00 EST

Google has introduced, google Goggles, a visual search application on Android devices that allows users to search for objects using images rather than words

Windows Phones and Unified Communications: How Windows Phones Combine Email, Messaging, Voice, and Presence in a Secure, Collaborative Environment

Thu, 10 Dec 2009 12:20:00 EST

Increasingly, teams consist of geographically and departmentally dispersed people who work asynchronously. This means team members can be doing their work any time, any place. A key enabler to this modern, collaborative way of working is a unified communications strategy which brings people together in real time so they can quickly turn raw business information into actionable business intelligence and uninterrupted business process. A cornerstone to any unified communications strategy is the smart phone.

This paper explains why unified communications is essential and why Windows Phones are ideally suited to serve as the mobile connection in a unified communication environment.

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Improving Customer Retention and Satisfaction

Thu, 10 Dec 2009 12:05:00 EST

It is 5 times more expensive to acquire a new customer than to retain an old one. Good customer support is crucial when it comes to retaining customers and driving more sales, but how do operations deliver exceptional service to ensure 100% satisfaction and loyalty. This white paper explores the relationship between customer retention and the quality of technical support and reveals 12 crucial remote-support tools that enable your team to boost customer satisfaction.

10 Steps for Reducing Contact Center Expenses

Thu, 10 Dec 2009 12:03:00 EST

A slow economy is the perfect time to take stock of contact center operations. In fact, you probably cant afford to put it off any longer. Rain or shine, customers expect the same service quality, which means youve got to find ways to stretch your budget and operate more efficiently. This Forrester Research white paper provides 10 strategies you can implement immediately to improve contact center performance while reducing expenses.

How Remote Support Addresses the SSPA's Top 5 Initiatives

Thu, 10 Dec 2009 12:00:00 EST

The SSPA and Citrix Online recently partnered to identify the top 5 initiatives for delivering best-in-class support and services.

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Thu, 10 Dec 2009 12:00:00 EST

Applying Remote Support Technology for Maximum Impact

Thu, 10 Dec 2009 11:56:00 EST

Remote-support technology is a powerful tool for support delivery. By using remote support, technicians can access the users desktop to effectively diagnose and resolve the issues. But to yield maximum advantage the remote-support technology must be applied to the right type of problems. This ServiceXRG white paper explores 5 strategic applications of remote support that yield maximum benefit and how to measure their business impact.

Supporting Employees Anytime, Anywhere

Thu, 10 Dec 2009 11:52:00 EST

New business demands require a new approach to end-user support. This is leading organizations to a remote service delivery model that leverages the Web and Saas technology.

People + Processes + Technology: Creating a Winning Formula for Customer Support

Thu, 10 Dec 2009 11:48:00 EST

You might have the worlds best support professionals or the most sophisticated technologies but if you dont effectively combine the two, your service and support will be run-of-the-mill or even mediocre. This new SupportIndustry.com white paper explores the critical relationships between people, processes and technology and provides best practices for delivering superior service and support.

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Solve Planning Issues with Business Intelligence

Thu, 10 Dec 2009 11:35:00 EST

Companies are insisting that CFOs lead the effort to make their operational and financial planning more agile, detailed, reliable and efficient.

This white paper reveals how chief financial officers are looking to create highly integrated organizations by moving from standalone spreadsheets to integrated planning, budgeting and forecasting systems, and creating unprecedented revenue streams for their companies.

Boost BI with Predictive Analytics to Produce Happier Customers

Thu, 10 Dec 2009 11:22:00 EST

Business intelligence provides valuable insight into the state of affairs within an organization. When BI is combined with Predictive Analytics, synergies can be leveraged to further improve business and operations.

Discover how you can trounce the competition with Predictive Analytics, and make educated decisions that anticipate the future needs of customers.

BI Buyers Guide

Thu, 10 Dec 2009 11:19:00 EST

Business intelligence helps your organization make smarter decisions faster. But not all BI solutions will work in your mid-sized enterprise.

Support your long term growth with a BI solution that will work in your environment.

This whitepaper present the practices a midsized company should follow to select the right BI product, the right vendor, and the right approach to meet their long-term goals.

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Next Gen Dashboards Seize Opportunity Faster

Thu, 10 Dec 2009 11:14:00 EST

Next generation dashboards are empowering companies to compete in a fast-paced business environment that requires more people - besides C-Level Executives to have access to real-time performance and status information, so that they can make quick and intelligent decisions.

Discover how next generation Business Intelligence empowers your company and its employees to access critical information leading to a more informed and proactive workforce to take action.